FAQ – JMT Hairs

FAQ

FREQUENTLY ASKED QUESTIONS

To place an order, visit our website and browse our selection of wigs. Once you’ve found the desired product, select the options (such as color and length) and add it to your cart. Proceed to the checkout page, provide the necessary information, and complete the payment process.

We accept various payment methods, including major credit cards, debit cards, and e-transfers. The accepted payment methods will be displayed during the checkout process.

To find your wig size, measure the circumference of your head using a flexible measuring tape. Place the tape just above your ears and across your hairline, ensuring it is snug but not too tight. Interestingly the average female head circumference is usually between 22”-23” and our wigs are made to fit this head circumference and with the option of adjustable elastic/straps for any required adjustment or sizing

Yes, most of our wigs are glue less wigs and come with adjustable straps or elastic bands to ensure a secure and comfortable fit. You can customize the sizing to achieve the desired snugness.

At JMT Hairs, we understand that customers may have specific requirements. While we offer a range of pre-designed wigs, we also provide customization options. Some of our wigs may offer customization options, such as adjustable straps or lace front wigs that allow for natural hairlines. The availability of customization options may vary by product. Please refer to the product descriptions on our website for specific details for certain products. Please contact our customer support to inquire about customization possibilities and any associated fees.

We offer only high quality human hair wigs and hair bundles.

Unfortunately, once an order has been placed, and payment is processed changes cannot be made. ,. Please review your order carefully before finalizing the purchase. If you have any concerns or need assistance, please contact our customer support as soon as possible.

Human hair wigs can generally be dyed, styled, and heat-treated to some extent, similar to natural hair. However, it’s essential to exercise caution and follow the provided instructions to prevent damage.

Our standard shipping time is 5-20 business days, however the delivery timeframe depends on various factors, including the availability of the wig, customization factors, the shipping destination and the shipping method chosen during checkout. We make every effort to process and ship orders within the estimated time frame provided. . Once your order is shipped, you will receive a confirmation email (with a tracking number) to monitor the progress of your delivery.

Yes, we offer international shipping. However, please be aware that additional customs duties, taxes, or fees may apply, which are the responsibility of the customer. The exact charges and import regulations vary by country, so we recommend checking with your local customs office for more information.

We have a return policy in place for unused and unaltered wigs and to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may be eligible for a return or exchange within a specified time frame. Please review our return policy on our website for detailed instructions on how to initiate a return and receive a refund or exchange.

To prolong the lifespan of your wig, it’s essential to follow proper care and maintenance instructions. We provide care guidelines with each purchase, including information on washing, styling, and storing your wig. It’s recommended to use suitable products and techniques specifically designed for wigs to maintain their quality and appearance.

If you have any questions, or concerns, or need assistance, you can reach our customer support team at Info@Jmthairs.com. Our dedicated team will be happy to assist you with any inquiries you may have.
If you have any other questions or concerns, please feel free to reach out to our customer support team. We are here to assist you and provide the information you need to make an informed decision about our wigs.

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