Return Policy – JMT Hairs

Return Policy

JMT Hairs – Wig Return Policy
At JMT Hairs, we strive to provide you with the highest-quality wigs and exceptional customer service. We understand that customer satisfaction is of utmost importance, and we want you to have a confident and enjoyable shopping experience. If for any reason you are not completely satisfied with your wig purchase, we offer a straightforward and hassle-free return policy.
Eligibility for Returns:
1. Wigs must be in their original, brand-new condition, with all tags, packaging, and accessories intact.
2. Returns must be initiated within 7 days from the date of delivery.
3. Only wigs that have not been altered, styled, cut, or used in any way will be eligible for return.
Return Process:
1. Contact our customer support team via [email/phone] to initiate your return request. Please provide your order number and a brief explanation of the reason for the return.
2. Our team will guide you through the return process and provide you with a return authorization.
3. Carefully package the wig in its original condition, including all accessories and packaging.
4. Ship the wig back to our designated return address using a traceable shipping method. The cost of return shipping will be the responsibility of the customer.
Inspection and Refund:
1. Once we receive the returned wig, our team will inspect it to ensure that it meets our return policy criteria.
2. If the wig is deemed eligible for a return, we will process your refund within 7 business days.
3. Refunds will be issued using the original payment method used during the purchase.
Exceptions:
1. For hygienic reasons, we cannot accept returns on wigs that have been worn, styled, or altered in any way.
2. Customized or personalized wigs, including those with special requests for color, length, or density, cannot be returned.
Customer Satisfaction Guaranteed:
At JMT Hairs, our goal is to ensure your satisfaction and delight with your wig purchase. We stand behind the quality of our products and are committed to providing you with exceptional service every step of the way.
If you have any questions or concerns about our wig return policy, please feel free to reach out to our customer support team at via email/phone. We are here to assist you and make your shopping experience with us truly enjoyable.
Thank you for choosing JMT Hairs, where your beauty and confidence are our top priority!
Sincerely,
The JMT Hairs Team

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